At Maison Mohe, we are committed to ensuring that your order arrives on time and in perfect condition. However, there are occasions when external factors can affect delivery times.

We recently faced a challenge due to a delay in the receipt of imported materials, coinciding with a holiday period. Despite this setback, we ensured that orders were sent out on time, opting even for express shipping services to meet the promised delivery dates.

In this specific case, the package was sent on time, but the exact time of delivery was out of our direct control due to the courier company's policies. Although we did everything possible to ensure an early delivery, the courier service did not meet our expectations.

This incident has served to reinforce our commitment to you, our valued customers. We are taking additional measures to mitigate these risks in the future, including:

1. Improving communication with our suppliers to prevent delays in imports.

2. Closer collaboration with courier companies to ensure more accurate and reliable delivery.

3. Implementation of a more robust shipment tracking system so that our customers can be aware of the status of their order at all times.

Furthermore, in the event of unexpected delays, we commit to maintaining clear and open communication with our customers, offering fair and satisfactory solutions.

At Maison Mohe, we value your trust and are dedicated to continually improving to serve you better.