Shipping Policy

• At Maison Mohe , we tirelessly work to ensure that your order is processed and shipped swiftly and efficiently. However, it’s important to note that certain aspects of the shipping process are beyond our direct control. Here’s how we handle these situations:

Delivery Time

• If the item is in stock, shipping takes 2–3 business days within Mexico and 7–10 business days internationally via FedEx or DHL.
• If the item is made to order, please allow up to 2 weeks for production, plus shipping time.
• Courier Companies: We work with several reliable courier and parcel services. However, once the order has been handed over to the courier company, the exact delivery times and potential delays are out of our control. This includes, but is not limited to, delays caused by adverse weather conditions, logistical issues of the courier company, or high-demand periods like holidays.

Our Commitment

• Active Communication: In the event of any delays or issues with your shipment, we commit to keeping you informed and providing all possible assistance.
• Proactive Solutions: We are constantly seeking ways to improve our logistics and minimize any inconvenience for our customers. This includes careful evaluation and selection of our courier partners to ensure the best possible service.

We appreciate your understanding and patience in these cases. Should you have any questions or concerns about your shipment, please do not hesitate to contact us.